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Return Policy
Return Policy

For retail customers, we accept returns of all unused and unopened products for 30 days. Simply ship it back to us for a full refund. Returns after 30 days are entitled to credit only. We do not accept returns of defective products after 30 days or unused and unopened products after 90 days. In addition, all returns are subject to a 15% restocking fee. We will notify you via e-mail of your refund once we have received and processed the returned item. Please allow 14 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

BEFORE YOU SHIP PRODUCT(S) BACK, make sure to call us at 1-800-365-0000 to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number. You must return all accessories and product component parts. Any items sent incomplete or defaced will not be given credit. Please return the product with all the original packaging, if possible and the uncompleted warranty card and owner's manual (if applicable).

For our protection, we respectfully reserve the right to refuse and return to sender any packages that do not display the RMA number.

Insurance and Delivery Confirmation is required. We are not responsible for loss or damage of returned items.

Please return units only to the return address we provide you, NOT to the address listed on the box.

For any returns or exchanges, please contact customer service via email at customerservice@ecstacyproducts.com or by phone at 1-800-365-0000.

We cannot issue refunds or credits on returned merchandise if the conditions of our Return Policy are not fully met.

Download the Return Merchandise Authorization (RMA) Form here
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